Store Policies

Effective: 1/1/2014 Orders

Orders placed through the website are done so using a secure payment process. Our servers feature industry standard SSL encryption. Please allow 24 to 48 hours for order processing once you have placed your order

It is the customer's responsibility to know their local laws and regulations regarding the purchase and use of these products.

Domestic (US) Shipping

Henning Group Ships all packages using USPS based on the shipping method that the customer specifies. Customers have the ability to select the shipping method for their order, based on the order weight and shipment destination.

Customers will receive a shipment confirmation email once their package has shipped. This email will contain the shipment tracking/delivery confirmation number (if available).

International Shipping

Our products are currently available in Canada, Norway, Sweden, and Australia though our approved international dealers.  If you are trying to order from outside of the United States, and wondering why our website won't let you order, review our export guidelines before contacting us.  

Backorders

This website displays current and accurate inventory status. Products listed as in stock are available to ship immediately. Customers are able to place orders for backordered products. When checking out the customer will be prompted to select their shipping preference for orders with backordered items:

  • Ship Complete - Ship only the complete order. With this option the order may be held while it awaits backordered parts
  • Ship Available - Ship all available parts, then ship the remaining parts when they become available. With this option the user may receive 2+ shipments for their order. Keep in mind the customer will incur shipping charges for each part of their order.

Most backordered items will display an estimated delivery date. This is the date we expect to be re-stocked with the backordered product.

Returns

All sales are final. No returns will be authorized, unless the product is deemed defective.

Manufacturer's Warranty

All 3rd party products sold by Henning Group feature a manufacturer's warranty (unless otherwise noted). Henning Group guarantees that your order will arrive in operating condition. If your product fails review your product documentation for warranty information. In most instances you will need to contact the manufacturer directly. Some manufacturers will require a receipt or proof of purchase to perform warranty work; you can download a copy of your order invoice by logging into your customer account.